How to Export Your Quandoo Guest Data: A Guide for Restaurants Before 30 November 2026

2026-08-07 · Guides

Quandoo has shut down. On 24 March 2026 the Berlin-based reservation platform announced its closure, and Quandoo GmbH is now in liquidation. The wind-down followed a fixed schedule: the platform ran normally until 30 September 2026, no new reservations have been possible since, and Quandoo's websites now show only a notice that the closure is complete. One door is still open: according to Quandoo's partner FAQ, restaurants can export their reservation history and guest list up to and including 30 November 2026. After that, the platform can no longer be accessed. For any restaurant that relied on Quandoo, that means one thing: if you do not export your guest data in time, it is gone — years of contacts, visit histories and notes on your regulars.

One detail is easy to miss: parts of the trade press cite 31 December as the export deadline. Quandoo's own partner FAQ says otherwise — reservation history and the guest list can only be exported "up to and including 30 November 2026", and "access to the platform will not be available after that date". So do not count on the later date. Our recommendation: do the export now, not in the last week of November. From 1 October to 31 December, Quandoo's support focuses on data-export enquiries — and if the file turns out to be incomplete, you want time left to ask again.

The key dates at a glance

Which data to back up now

Secure everything that makes up your guest book: guest contacts (first and last name, email address, phone number), the complete reservation history including visit records, and notes and special requests — allergies, favourite tables, VIP flags. And most important of all: the list of every future reservation. Bookings dated after 30 September remain valid and are still visible in your partner account, but after 30 November you can no longer get into it. Without that list, a party of ten turns up at the door and nobody on the team knows anything about it. Quandoo itself explicitly recommends exporting upcoming reservations so you can manage them independently of the platform.

One honest caveat up front: you cannot take your reviews with you. Quandoo has officially confirmed that reviews collected through the platform cannot be transferred to other platforms, citing contractual and data-protection reasons. At the very least, save screenshots of your average rating for your records — and plan to rebuild reviews from scratch going forward, for instance on Google.

Step by step: how to export your Quandoo data

Start by logging in to your partner account — the Business Center at admin.quandoo.com, whose login page is still online. If your login credentials have gone missing, reset the password now, not at the end of November. Once logged in, you will find Quandoo's official step-by-step instructions for exporting the reservation history and guest list in the Help Centre. At this point we have to be honest: those instructions are only visible to logged-in partners. There is no public documentation of the exact click path, and the export file format is not officially described anywhere either — if anything is unclear, ask Quandoo support directly rather than relying on guesswork.

The most reliable route therefore runs through support: request a complete export via the live chat in your account, or by email at support.de@quandoo.com for partners in Germany and Austria — in other markets, use the live chat or the contact listed on Quandoo's shutdown page. List explicitly what you need: guest list, full reservation history, guest notes and special requests, and all future reservations. Quandoo has committed to assisting partners with data exports throughout the entire wind-down. Then check the export you receive item by item for completeness before ticking the task off.

The GDPR lever: the data belongs to your restaurant

If the export stays incomplete or support goes quiet, you hold a strong legal tool. Quandoo's own data processing agreement makes it clear: for your restaurant's guest data, you are the controller within the meaning of the GDPR, and Quandoo is merely a processor. Under Art. 28(3)(g) GDPR — mirrored in the UK GDPR — the processor must, at the controller's choice, return all personal data once the service ends. You can therefore formally demand the release of your guest data: in writing, with a deadline, to support.de@quandoo.com and in copy to dataprotection@quandoo.com.

You can copy this sentence straight into your email: "As the data controller, we hereby request, pursuant to Art. 28(3)(g) GDPR and our data processing agreement, that you provide us by [date] with a complete copy of all personal data processed for our restaurant — including the guest list, reservation history, guest notes and all future reservations." Mind the limits of this claim: it covers only the data processed on your behalf. For reviews and guest accounts on the Quandoo marketplace, Quandoo itself is the controller — which is why its refusal to export reviews is legally sound.

After the export: choose your new system first, then import

Decide on your new reservation system before you import — and soon, because the Quandoo booking link on your website has led nowhere since 1 October and your guests need a working one. For what to look for when choosing, read our guide to finding a Quandoo alternative. From a data-protection standpoint the move is straightforward: you remain the controller, the purpose — maintaining your guest relationships — does not change, so no new consent from your guests is required for the guest book. Do sign a data processing agreement with your new provider, though, and remember that the usual rules still apply to marketing emails. Also keep a dated copy of the raw export as evidence of an orderly data handover.

Stolio: website, online menu and reservation system in one

If you are starting fresh anyway, take a look at Stolio — full disclosure, it is our own product, so we will spare you the sales prose. Stolio combines three things in one system: your restaurant's own website, an online menu with QR code, and a reservation system with a visual floor plan and Google Reserve integration — all set up easily by yourself, no technician needed. Instead of a per-guest commission you pay a flat monthly price from €19.90, and your guest database belongs to you — exportable at any time. In fairness: the automatic emails guests receive are confirmations, not reminders, and they go out in the restaurant's language with English alongside. The Stolio team helps with the move from Quandoo free of charge — just email info@stolio.cz, and if you write in German, we answer in German and help with the export, migration and setup. Or simply try it yourself: start your 14-day free trial — no credit card required.