Quandoo Has Shut Down: Save Your Guest Data by 30 November and Choose an Alternative You Own

2026-08-06 · Guides

On 24 March 2026, Quandoo announced that it was winding down. The Berlin-based booking platform — now formally "Quandoo GmbH i.L.", in liquidation — took its last reservations on 30 September 2026, switched off its consumer services on 1 October, and now shows only a notice saying the closure is complete. For restaurants across its eleven markets — Germany, Austria, Switzerland, Italy, the United Kingdom, the Netherlands, Finland, Turkey, Australia, New Zealand and Singapore — that meant finding a Quandoo alternative in a matter of weeks, and one deadline is still open: guest data can be exported only until 30 November 2026. But the search term is slightly misleading: because of what Quandoo actually was, most restaurants aren't looking for one replacement. They're looking for two.

The shutdown timeline: five dates, two still ahead

• 24 March 2026 — Quandoo announced a planned, staged wind-down of operations across all of its markets.
• 30 September 2026 — the last day guests could book through Quandoo. Since then, any Quandoo widget or link still on your website, Google profile or Instagram has been a dead end for guests.
• 1 October 2026 — consumer services ended. Reservations already booked for later dates stay valid and remain visible in the restaurant's system, but Quandoo recommends exporting them and managing them outside the platform. From this date, its support focuses on data-export enquiries.
• 30 November 2026 — the last day to export your reservation history and guest list, inclusive, according to Quandoo's partner FAQ. After that the platform can no longer be accessed, and the data is kept only as long as the law requires, then deleted or anonymised.
• 31 December 2026 — support ends, and according to Quandoo's original notice the remaining infrastructure goes offline for good. It is not an export deadline: that passes on 30 November.

You're not replacing one thing — you're replacing two

Quandoo was never just a reservation tool. It was a consumer marketplace: diners browsed quandoo.de or quandoo.at, discovered restaurants they'd never heard of, booked a table and collected loyalty points for doing so. From the restaurant's side, one product delivered two very different services — a system for managing bookings, and a steady trickle of new guests who found you through the platform.

That's why most "Quandoo alternative" comparisons miss the point. They line up reservation systems feature by feature, as if you were only swapping software. In reality you're solving two problems at once: where your bookings get managed, and where your guests come from. The reflex answer — move everything to another marketplace such as OpenTable or TheFork — solves both in one step, but it also recreates exactly the position you were in with Quandoo: the guest relationship belongs to the platform, you pay per cover for guests who would often have booked anyway, and, as Quandoo has just demonstrated, the whole channel can disappear with one press release.

The more resilient setup is to separate the two problems. For booking management, use a system you control: a booking button or widget on your own website, a reservation link on your Google Business Profile, another in your Instagram bio. For discovery, the honest answer is that most of it already happens on Google — people search "restaurant near me" or find you on Google Maps far more often than they browse a booking portal. A system that supports Reserve with Google puts a booking button directly on your Maps listing, which covers a large share of what Quandoo's marketplace actually delivered. If you want extra reach on top, a marketplace can be a supplement — but it shouldn't be the foundation your bookings stand on.

Choosing a Quandoo alternative: four questions to ask

Export your guest data before 30 November

Your guest database — regulars, contact details, visit history — is the most valuable thing sitting in your Quandoo account. Quandoo's partner FAQ says you can export your reservation history and guest list up to and including 30 November 2026, and that the platform can no longer be accessed after that date. Don't leave it for the last week. Log in now, check what your account actually lets you export, and get a copy out while there is still time to fix a problem — from 1 October to 31 December, Quandoo's support focuses on export enquiries. The step-by-step route is in our guide to exporting Quandoo data.

Two more things about that data. First, GDPR: exporting guest email addresses does not automatically give you the right to send marketing to them. Contacting guests about their own reservations is fine; turning the list into a newsletter audience needs a valid legal basis, so treat marketing consent as something to collect fresh in your new system. Second, look at reservations already in your book for October and later. They stay valid and remain visible in Quandoo's partner system, but Quandoo itself recommends exporting them and managing them outside the platform — so carry them into whatever system you switch to, and let those guests know their booking still stands.

The switch checklist: what to do now

• Export your guest database and future reservations now. Quandoo's partner FAQ allows exports up to and including 30 November 2026. Check the file the same day, so there is still time to ask support about anything missing.
• If you haven't chosen a replacement yet, do it now. Since 1 October no bookings have arrived through Quandoo, so until a new system is live, guests can only reach you by phone or as walk-ins. Start with the basics — tables, opening hours, a working booking link — and refine the rest once it runs.
• Replace every Quandoo touchpoint that's still out there — the widget and links on your website, the reservation link on your Google Business Profile, your Instagram bio, plus anywhere else it hides: Facebook page, email footer, printed QR codes. Since 1 October each of them has been a dead end, and a guest who hits a dead booking link rarely tries a second time.
• Contact guests with reservations from October onwards. Move their bookings into the new system and confirm to them that the reservation still stands.
• Keep a dated copy of the raw export. It is your evidence of an orderly data handover — and after 30 November, when the platform can no longer be accessed, it is the only copy you have.

Where Stolio fits — and where it doesn't

Stolio is a reservation system built on exactly the model this article describes: your bookings run through your own channels, not a marketplace. You get a booking widget, a plain booking button or a booking link for your website, your Google Business Profile and your Instagram bio; Reserve with Google integration for direct bookings from Maps; and automatic confirmation emails to your guests with a link to change or cancel. Every plan includes a visual floor plan with per-table reservations and a simple restaurant web page; the Plus plan adds an interactive timeline and a QR menu. Pricing is a flat fee from €19.90 (499 CZK) per month with no per-cover commission, and your guest database belongs to you — export it any time. If you're coming from a platform that has shut down, the Stolio team will import your existing guest data free of charge.

One honest limitation: our support answers in Czech and English (German-language enquiries in German), not in Italian. The dashboard and the guest-facing booking page themselves are available in German and Italian as well as Czech and English, and guest emails go out in the restaurant's language with English alongside. If you'd like to see whether Stolio fits before Quandoo's 30 November export deadline, the 14-day free trial requires no credit card, and we'll help you move the exported guest data over.